Returns, Refunds & Complaints Policy for Flowers Hemel Hempstead

Our Fresh Flowers Guarantee in Hemel Hempstead

At Flowers Hemel Hempstead, we are proud to be a trusted local florist serving both households and businesses in Hemel Hempstead and surrounding areas. We are passionate about delivering only the freshest flowers to our customers. Every bouquet is hand-selected and arranged to ensure optimal quality, vibrancy, and longevity. Our Fresh Flowers Guarantee means you can order with peace of mind, knowing your flowers will arrive in peak condition.

Damaged-on-Arrival Policy

Your satisfaction is our top priority. In the rare event your flowers arrive damaged, wilted, or in less than perfect condition, please inspect them upon delivery and contact us as soon as possible. To help us resolve your issue quickly, we may request a clear photograph of the flowers and packaging within 24 hours of delivery. This allows us to assess the problem and provide an appropriate solution for you.

Freshness Window

We guarantee the freshness of our flowers for a minimum of five days from the day of delivery when cared for according to our care instructions. Seasonal blooms and certain delicate varieties may have variable lifespans, but we will always inform you if special care or expectations are required. If your flowers do not meet this freshness window, please let us know promptly so we can make it right for you.

Refunds and Replacements

If your flowers arrive damaged or fail to meet our freshness standard, we are committed to rectifying the situation with a prompt refund or replacement. Depending on your preference and the circumstance, we offer:

• Replacement Bouquets: We will arrange for a new bouquet to be delivered to your address at the earliest suitable time, at no extra cost.
• Full or Partial Refunds: If a replacement isn't suitable, we can offer either a full or partial refund to your original method of payment. The amount will depend on the nature and extent of the issue.

Please notify us of any issues within 24 hours of receiving your flowers, including supporting details or images, so we can act promptly and fairly. Our customer service team is here to assist you every step of the way.

Complaints Process

We value your feedback and take all complaints seriously. If you have any concerns about your order, the quality of your flowers, or any aspect of our service, please let us know so we can address and resolve your complaint efficiently.

1. Contact Us: Get in touch with our team, providing your order details and your concerns. Please include any relevant photographs if applicable.
2. Investigation: We will review your feedback and any submitted evidence thoroughly, usually within two business days.
3. Resolution: We will contact you to propose a resolution, whether it’s a replacement, refund, or another suitable option.

Your trust is important to us, and as a local Hemel Hempstead florist, we are committed to building lasting relationships with our community through honesty, transparency, and top-quality service.

Trusted Local Service

Flowers Hemel Hempstead is dedicated to making every occasion special with reliably fresh floral arrangements. Thank you for supporting a local business – we are proud to serve our neighbours throughout Hemel Hempstead and the surrounding area with our Fresh Flowers Guarantee.