These Terms & Conditions (“Agreement”, “Terms”) set out the legal terms that apply to your purchase of flowers and related products (“Products”) on our website, for delivery to customers in Hemel Hempstead and the surrounding areas. By placing an order or using the website, you accept and agree to be bound by these Terms. Flowers Hemel Hempstead reserves the right to update or change these Terms from time to time. The version in force at the time you place your order will apply to your purchase.
Orders for flower delivery in Hemel Hempstead and surrounding areas can be placed online via our website. When you select your items and proceed to checkout, you will be guided through the steps necessary to complete your purchase.
Order Confirmation: Once your order has been placed, you will receive an order confirmation by way of an on-screen message and/or a confirmation message to the contact details you provided. This confirmation summarises the details of your order but does not signify acceptance. Acceptance occurs only when we dispatch the ordered items.
Order Acceptance: Flowers Hemel Hempstead reserves the right to refuse or cancel orders at our discretion. Non-acceptance may result from, but is not limited to, one of the following:
Should we cancel an order after payment has been made, a full refund will be issued via the original payment method.
We strive to ensure that all flower arrangements and products displayed online accurately represent what shall be delivered. However, due to the nature of fresh flowers and seasonal availability, some varieties may be substituted with those of equal or greater value and similar appearance. We will make every reasonable effort to notify you in advance of any significant substitutions, but reserve the right to make necessary changes to ensure timely delivery.
Our flower delivery services cover Hemel Hempstead and surrounding areas. Deliveries are generally carried out on the date selected at checkout; while we endeavour to adhere to this date, delivery times cannot be guaranteed. Delivery at specific times or within narrow windows is not guaranteed unless an explicit agreement has been made.
The recipient address must be accurate and complete. If a delivery is unsuccessful due to incorrect information provided by the customer, further delivery attempts may incur additional charges.
In the case where the recipient is not available, flowers may be left with a neighbour or in a safe place (subject to local delivery practices) and a delivery note left for the recipient. Perishable products left in such a way are at the customer’s risk.
All prices shown on our website are in British Pounds Sterling (£) and are inclusive of VAT (where applicable) unless otherwise stated. Payment must be made in full at the time of placing your order. We accept all major UK debit and credit cards and other payment methods as may be specified on the website from time to time.
Your order will not be processed until payment has been received and cleared. Flowers Hemel Hempstead is not liable for delays or non-delivery where payment has not been completed by the customer.
All prices are subject to change without prior notice, except that such changes will not affect orders that have already been accepted. Promotional codes, discounts or offers may only be used as detailed in the offer and within the specified time frame. Promotional terms cannot be retrospectively applied to an order and are not transferable or redeemable for cash.
If you wish to change or cancel your flower order, please contact us as soon as possible. For orders scheduled for same-day or next-day delivery, we cannot guarantee changes or cancellation once the order is being processed, but we will make every effort to accommodate your request.
For standard orders, cancellations and amendments may be made up to 24 hours prior to the scheduled delivery date. To cancel an order within this timeframe, please use the contact details on our website or the order management function in your account. If a cancellation or change is accepted, we will confirm this and process a refund where applicable as soon as reasonably possible. Refunds are made by the method of original payment.
For orders which include bespoke, personalised, or custom arrangements, cancellations may not be possible once work has commenced. Flowers are perishable products, and cancellations cannot be accepted after the product has been dispatched or delivered.
Due to the perishable nature of flowers and other similar items, returns are generally not accepted unless goods are delivered damaged or not as described. If you believe you have received faulty or incorrect products, please notify us within 24 hours of delivery. We may require photographic evidence or for the items to be returned for inspection, whereupon, at our discretion, a full refund or replacement may be issued.
No refund will be made for flowers that have perished due to incorrect storage or handling after delivery. All refunds will be processed promptly via the payment method originally used and within a reasonable timescale.
It is your responsibility to provide accurate and complete information required for order processing and delivery. You must ensure someone is available to receive the delivery at the specified time and place. Flowers Hemel Hempstead will not be liable for failed or delayed delivery due to incorrect or incomplete address details or where there is no one to take receipt of the goods.
The recipient must handle and care for flowers appropriately. Guidance and care instructions may be included with your order or available on request.
Flowers Hemel Hempstead will not be liable for any loss, damage, costs, or expenses (direct or indirect) arising from non-fulfilment or delay in delivery of products, where such failure or delay is due to circumstances beyond our reasonable control including, but not limited to, adverse weather, acts of God, or courier delays.
Our liability for any claim shall in any event not exceed the value of the purchased goods concerned. We are not responsible for loss or damage caused by the recipient’s failure to correctly follow instructions for storage, care, or handling, including arrangements for perishable goods.
Your privacy matters to us. All personal data provided in connection with an order for flower delivery in Hemel Hempstead will be processed in accordance with our Privacy Policy, compliant with UK GDPR and data protection laws. Details will be used only for the purpose of fulfilling your order, unless you have expressly consented to receiving marketing communications from us.
All content on our website, including product images, designs, descriptions, logos, and trademarks, are owned by or licensed to Flowers Hemel Hempstead or its licensors. No part of this site may be copied, reproduced, or used without our prior written consent.
These Terms & Conditions, and any dispute or claim arising from or connected with them or the service provided (including non-contractual disputes or claims), shall be governed and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.
Severability: If any part of these Terms is found to be void or unenforceable, such part shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Waiver: No failure or delay by Flowers Hemel Hempstead to exercise any right or remedy will operate as a waiver of that right or remedy.
Entire Agreement: These Terms constitute the entire agreement between Flowers Hemel Hempstead and you, the customer, regarding the sale and delivery of products as described herein, and supersede all prior or contemporaneous communications and agreements.
These Terms & Conditions apply specifically to all customers ordering online flower delivery to addresses in Hemel Hempstead and the wider surrounding areas as specified on our website at the time of order. If you are unsure whether your location is covered, please check delivery availability before placing your order.
If you have any questions or concerns about these Terms & Conditions, your rights as a consumer, or any aspect of our online flower delivery service in Hemel Hempstead, please use the contact facilities provided on our website during business hours. We aim to respond to all customer correspondence as quickly as possible.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hemel Hempstead, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hemel Hempstead.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
